Huh, Can not believe this. Just read the news that BSNL will launch 3G phones by December
In most of the India BSNL is the only provider who provides pathetic services. In my area BSNL DSL downtime is about 2-3hrs a day. Even you can not count the disconnections per day. I have to call SDO (BSNL Kapurthala) always to get problem fixed. Thank God he helps, I think he’s the only person I dealt with who knows the exact technical problem and have manners to talk with a customer.
One of My friend have BSNL mobile and I call him daily about 19:00 and I will take 15-20min. to get contact with him. Here are some messages from Operator I got “Switch OFF”, “Number Does Not Exist”, “Not in coverage area”, “Unable to locate” or simply disconnected without any message. What a bad service.
Now, What if you talk to the officials to fix my DSL problems? Here are some common answers, “Sir, You have to call this number, I’m not handling the DSL problems”. Person give you one or two numbers to contact with them and this chain never ends until you QUIT. lol.
Here what my point is all above things is, Just to tell BSNL officials “WAKE UP and Improve your services instead of launching new plans.”
Oops! forgot to say that My net is down today also and no one is picking phone so, most probably they will fix tomorrow morning. I have to work from My Reliance data card (Very very stable and great service, even it works where your mobiles not, On hills 😉 “.
Oh! you know why I’m using BSNL because in My area no other DSL provider is available.
I used “HATHWAY”, AIRTEL and Reliance and found everyone is great except BSNL.
You know what’s the slogan of BSNL “Connecting India”. I think it should be “Disconnecting India” if they do not provide better support and reliable services.
May be in coming days BSNL improves. Hope for the best.